Refund policy

Last updated: May, 28 2026

Overview

At Out of Office Jewelry your satisfaction is our top priority. This policy outlines the terms and procedures for returns, exchanges, and refunds for all purchases made through our website. By shopping with us, you agree to the conditions described below.

30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible, the item must:

  • Be unused, unworn, unwashed, and in original condition
  • Include all tags and original packaging
  • Be accompanied by proof of purchase (order confirmation or invoice)

Returns that do not meet these conditions may be denied or result in a partial refund.

How to Start a Return or Request a Refund

To begin the return or refund process, contact us within 30 days of receiving your order and include:

  • Your order number
  • The item(s) you want to return or exchange
  • The reason for your request
  • Clear photos, if applicable (especially for damaged or defective items)

Do not ship anything back until you receive return authorization from our team.

Return Shipping Costs

  • If the return is due to our error (wrong, defective, or damaged item), we will provide a pre-paid return label.
  • For change of mind, incorrect size, or preference-based returns, the customer is responsible for return shipping costs.

Return Shipping Instructions

Once your return is approved, you must ship the item back within 7 business days.

  • Items must be securely packaged to avoid damage in transit.
  • We strongly recommend using a tracked shipping service and sharing the tracking number.

Return Address:
Out Of Office
13/3-5 Anembo St, Surfers Paradise QLD 4217 - Australia

Exchanges

If you would like to exchange an item (for example, a different size or color):

  • We will confirm availability before authorizing the return.
  • Return shipping is at the customer’s expense unless the item is defective.
  • Once received and inspected, we will issue store credit equal to the product value (excluding shipping fees).
  • You may use this store credit to place a new order.

If the requested item is out of stock, the credit may be used toward any other product.

Exchange Processing Time

After we receive your returned item, your new product will be shipped within 5 business days. Delivery time depends on your location as outlined in our Shipping Policy.

Refund Eligibility & Process

Refunds are issued only after the returned item is received and inspected.

Refund Timeline:

  • Inspection: 1–2 business days after receipt
  • Approval: Confirmation via email
  • Refund Issuance: Within 5 business days
  • Bank Processing: 2–7 business days depending on provider

If more than 15 business days have passed since approval and you have not received your refund, please contact us.

Partial Refunds or Return Denials

Items returned used, damaged, or without original packaging/tags may not qualify for full refund. We may:

  • Issue a partial refund of up to 50%
  • Return the item without issuing a refund

Decisions are based on inspection and will be communicated via email.

Sale and Promotional Items

Sale and promotional items are eligible for return, exchange, or refund under the same terms as regular-priced items, provided they meet the standard conditions.

Non-Returnable / Non-Refundable Items

  • Gift cards
  • Items not in original condition or with missing parts not due to our error

Refund Method

All refunds are processed to the original payment method used at checkout. Refunds will not be issued to alternative accounts, prepaid cards, or in cash.

International Returns and Refunds

International customers follow the same return procedures.

  • For defective, damaged, or incorrectly sent products, we provide return assistance.
  • In other cases, customers are responsible for return shipping costs.
  • Packages should be marked as “Returned Merchandise” to avoid customs fees.

Refund processing times may vary depending on your bank or country.

Taxes and Duties

All local taxes included in the product price are reflected in the refund or store credit value. Customs duties or import taxes charged by your country are not refundable as they are collected by government authorities.

Lost or Damaged Orders

If your package arrives damaged or is lost in transit, notify us within 7 days of delivery (or estimated delivery). After verification with the carrier, we will issue a full refund or send a replacement based on your preference.

Contact Information

Email: hello@outofofficejewelry.com

Address: 13/3-5 Anembo St, Surfers Paradise QLD 4217 - Australia

Phone: +61 450 632 962

Customer Support Hours (AEST)

Mon–Fri: 9am–6pm
Sat: 10am–4pm
Sun: Close